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Message regarding sales and services during Covid-19

Hello everyone,

I’m Doug Creighton, owner of The Button Box in Sunderland, Massachusetts. I wanted to provide you with an update on what you can expect from the Button Box in the coming weeks, during this unprecedented and strange time we’re all experiencing.

As in many other states, the governor of Massachusetts has currently closed all non-essential businesses to walk-in customers and staff, and encouraged continued online business. Because our staff is not able to be at the store, our capability has been limited.

However, I’ve been working on setting up at home, and I’m happy to announce that we now have increased capability for you to do business with us online.

• As of Monday, April 27th, you can now shop online normally. Please just keep in mind, we’re working with a skeleton crew of staff members so we’ll fill your orders as quickly as possible but may need a little extra time.
• We are also able to continue with repairs, so contact us if you need repair work done. However, please keep in mind that at this time, we’re only able to take on repairs to instruments that were purchased from us.
• The only thing we’re not able to do at this time is take credit card numbers over the phone, as we don’t have proper security systems in place to do that from home. That can only be done at the store.
• If you are interested in a rental instrument, we'll be happy to help you when the store reopens. Unfortunately we are not able to process new rentals until the store reopens. However, if you already have an existing rental, we can renew your rental as needed.
• We’re available by phone or email during regular store hours: Tues-Fri from 1:00-6:00, and Saturdays from noon-5:00. You can reach us by email at squeeze[at]buttonbox[dot]com or call us at (413) 665-7793.

We look forward to returning to full capability back in Sunderland at some future date. In the meantime, we appreciate your continued business, and send our good wishes to you and yours. Please stay safe and healthy, and play lots of music!

Free shipping

Offer applies only to new R. Morse concertinas shipped within contiguous U.S.

Use coupon code FREESHIP at checkout to apply discount. Free shipping is by USPS Priority Mail or UPS Ground at our discretion. Please let us know if you have a preference for one of those services.

Free shipping promotion 2020

Free shipping within the contiguous USA on all in-stock instrument orders. Orders will be shipped via UPS Ground or the United States Postal Service at our discretion. If you qualify, free shipping will be applied automatically when you enter your zip code in the shopping cart.

Promotion lasts through January 4, 2021. Please call or email us if you have any questions.

Please note that we will charge a 2% re-stocking fee for any returns on orders using the free shipping option. See our full return policy for details.